What forms of payment do you accept?
Following forms of payment are accepted for online purchases:
- American Express
- Diners Club
- Shop Pay
- Apple Pay
- Google Pay
Which shipping options are available and what are the costs?
- Ground - complimentary in the US
- 2nd day - $25
- Overnight -$50
If you encounter any issue with the products you received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.
What is your online return policy? How many days do I have to return a product?
Returns are offered within 30 days after product delivery on items that are unworn, unaltered and in new condition with all tags attached.
How can I return a product I purchased online?
Please follow the return instructions below:
Return by mail:
- Pack the item(s) you wish to return in the original packaging.
- Print and include the invoice received in your shipping confirmation email.
- Attach the prepaid shipping label to the package and drop it off at a USPS location. All returns are shipped via USPS. Shipping costs are complimentary. If for any reason you are unable to locate the prepaid label, please send an email to firstname.lastname@example.org
- Once received in the warehouse, returns will be processed within approximately 7-10 business days and credited back to the original form of payment.
When would I receive my refund?
On receipt of the parcel, we will verify the integrity of the items before accepting your return and issuing the refund. This may take between 5 and 10 days.
The refund is issued directly to the original method of purchase and in the same currency.
Will the AloneTogether™ Baseball Cap ever be back in stock?
Unfortunately, The AloneTogether campaign is over but in the future we may do a limited throwback release.